(Applies to reservations purchased directly via TAKK Travel website, sales office, social media channels or direct communication.)
Upon completion of the reservation, the Consumer receives a Voucher containing booking details. The Package Tour Agreement attached to or referenced within the Voucher constitutes the legally binding contract between the Consumer and TAKK Travel (Konit Turizm A.Ş.).
By completing payment, the Consumer confirms acceptance of:
Promotional or campaign tours are offered under special pricing conditions and may be subject to stricter cancellation terms. Refunds are not available except where mandatory rights arise under applicable consumer protection legislation or force majeure provisions.
Cancellation requests must be submitted in writing via e-mail or official communication channels.
Unless otherwise specified:
| Cancellation Time Before Departure | Refund Condition |
|---|---|
| 60 days or more | Full refund (excluding non-refundable third-party costs) |
| 59 – 45 days | 30% cancellation fee |
| 44 – 30 days | 60% cancellation fee |
| 29 – 15 days | 90% cancellation fee |
| 14 days or less | 100% cancellation fee |
Non-refundable items may include:
Unless otherwise stated:
| Cancellation Time | Refund |
|---|---|
| 60+ days | Full refund excluding cruise company penalties |
| Less than 60 days | Subject to cruise line cancellation rules |
Cruise operator policies may override standard tour cancellation terms.
| Cancellation Time | Refund |
|---|---|
| 60+ days | Full refund excluding third-party costs |
| 59 – 30 days | 60% cancellation fee |
| 29 – 15 days | 90% cancellation fee |
| 14 days or less | 100% cancellation fee |
| Cancellation Time | Refund |
|---|---|
| 15+ days | Full refund |
| 14 – 7 days | 50% cancellation fee |
| 6 days or less | 100% cancellation fee |
Transportation services included in package tours are operated by independent carrier companies.
TAKK Travel acts as package organizer but transportation services remain subject to international carrier regulations.
Even in force majeure situations, carrier-imposed deductions may apply where refunds cannot be recovered from the provider.
Package tours may be transferred to another participant under the following conditions:
After these deadlines:
All change requests must be confirmed in writing.
Visa fees completed for the original passenger are non-refundable and non-transferable.
The following services are non-refundable once processed:
Visa approval responsibility belongs to the traveler.
Force majeure includes:
Official documentation from authorized institutions is required.
In such cases:
Insurance policies may cover additional reimbursement depending on insurer procedures.
TAKK Travel reserves the right to cancel tours due to:
Notification periods:
Full payment will be refunded within 14 business days.
No additional compensation obligation arises.
Refunds are issued using the original payment method.
Bank processing times may vary and may take up to 14 business days after refund initiation.
Consumers are encouraged to contact TAKK Travel directly for resolution before initiating any bank dispute procedure.
(Applies to intermediary travel agencies, resellers, corporate partners and contracted sales representatives.)
In B2B sales:
Partner agencies must:
Errors caused by agency submission remain the responsibility of the Partner Agency.
For tours where the Final Name List has been officially submitted and confirmed by the Partner Agency:
The Partner Agency accepts that operational commitments, supplier allocations, transportation services and contractual obligations are finalized upon submission of the Final Name List.
For all operational, financial and contractual matters between TAKK Travel and the Partner Agency:
Notifications, approvals, requests or information shared through:
shall not be considered official communication and shall not create any contractual obligation unless subsequently confirmed via official e-mail.
All cancellation requests must be submitted exclusively through official e-mail communication.
The date and time of receipt of the cancellation request by TAKK Travel’s official e-mail system shall be deemed the official notification date and shall constitute the sole basis for:
Requests transmitted through other communication channels shall not be accepted as valid cancellation notices.
Unless otherwise agreed in a commercial contract:
Agency commission becomes non-payable once cancellation penalties apply.
Airline, cruise and other carrier penalties apply identically to B2C bookings.
TAKK Travel cannot override carrier fare rules.
Partner agencies must clearly inform travelers that transportation services are governed by provider regulations.
Name changes requested through agencies must be submitted in writing via official e-mail communication.
All supplier-imposed costs are transferred to the agency account.
Refunds in B2B bookings are processed only to the Partner Agency, not directly to the traveler.
The Partner Agency assumes responsibility for onward settlement with the end customer.
Force majeure refund evaluations are performed by TAKK Travel.
Approved refunds are issued to the Partner Agency after deduction of non-recoverable supplier costs.
TAKK Travel acts as organizer of the package tour.
Partner Agencies act as independent sellers and are responsible for:
In order to ensure the operational execution of package tours, TAKK Travel enters into binding commitments with airlines, hotels, cruise operators, destination management companies, transportation providers and other third-party suppliers prior to tour departure.
Each tour is subject to an Operational Cut-Off Date, determined by TAKK Travel based on supplier deadlines and operational requirements.
As of the Operational Cut-Off Date:
The Operational Cut-Off Date may differ for each tour and shall be communicated to the Partner Agency via official e-mail.
After the Operational Cut-Off Date:
shall not release the Partner Agency from its financial obligations.
The Partner Agency remains responsible for all confirmed services and committed costs.
Where TAKK Travel has already fulfilled financial commitments toward suppliers, any amount that cannot be recovered from:
shall be fully chargeable to the Partner Agency.
For group departures organized based on minimum participation or blocked inventory:
TAKK Travel reserves the right, where operational necessity requires, to:
without altering the essential nature of the package tour.
Such operational adjustments shall not constitute grounds for cancellation or compensation claims.
In order to ensure operational efficiency and timely execution of tour services, TAKK Travel may communicate operational updates, confirmations, deadlines, payment reminders, passenger information requests, service modifications or other tour-related notices to the Partner Agency via official e-mail communication.
Unless otherwise explicitly stated:
If the Partner Agency does not submit a written objection within 24 hours following the delivery of the relevant e-mail notification, the communicated information shall be deemed:
Such deemed acceptance shall be considered contractually binding and operationally valid.
This provision applies, including but not limited to:
This clause shall not eliminate statutory consumer rights but regulates operational coordination between TAKK Travel and the Partner Agency.
TAKK Travel is not obliged to individually deliver, send or re-transmit the Cancellation & Refund Policy to Consumers or Partner Agencies via e-mail, messaging platforms or any other communication channel.
The most current version of the Cancellation & Refund Policy published on the official TAKK Travel website shall constitute the official announcement and legally valid notification.
All parties who:
are deemed to have:
the Cancellation & Refund Policy as published on the official website at the time of reservation or contractual engagement.
Failure to review the published policy shall not invalidate its applicability.
TAKK Travel reserves the right to update, amend or revise the Cancellation & Refund Policy when operational, legal or commercial conditions require. Updated versions become effective as of their publication date on the official website.
This Cancellation & Refund Policy forms an integral part of the contractual framework governing all services provided by TAKK Travel.
Together with the following documents, it constitutes the entire agreement between TAKK Travel and the Consumer and/or Partner Agency:
No verbal statements, informal communications, promotional representations, social media correspondence or prior discussions shall modify, replace or override these contractual documents unless expressly confirmed in writing by TAKK Travel.
In the event of any conflict, discrepancy or interpretation difference between documents, the following order of precedence shall apply:
The higher-ranked document shall prevail over lower-ranked documents.
Failure by TAKK Travel at any time to enforce any provision shall not be interpreted as a waiver of its rights or as acceptance of any deviation from the contractual terms.
